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Costomer Services is what separates Crash One Collision. The most important aspect of our services is to make sure our customers are satisfied. "We understand how much everyone depends on their transportation. Daily routines are interrupted. Getting to work, getting the kids to their activities, and often reducing a household to one vehicle makes already busy lives even more complicated. We're all about reducing stress and returning your vehicle in a timely manner so you can resume your lifestyle," says Tom. Every business process at Crash One Collision Center has an ultra high commitment to delivering complete customer satisfaction. |
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Crash One Collision Centers of Crystal Lake has earned the status of AutocheX Premier Achiever 2007 |
AutocheX measures customer satisfaction by collecting information on the customer's experience with the insurance company and collision repair facility. Insurers and shops both use the AutocheX results to monitor and improve customer satisfaction, to retain and attract new customers, and to increase profitability. For shops, CSI measurement also serves to enhance their business relationship with insureers. AutocheX interviews more than 50,000 vehicle owners every month and have the largest database of customer opinion in the industry today. |
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See Tom Palermo's Crash 1 Collision Centers
in the Business Connector Magazine
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